Work experience
Sr. Technical Services Engineer – eImagine Technology Group – Indianapolis, IN
Dates: June 2015 - Present
Support for Dell servers, AD, Exchange, network security, server maintenance, GroupPolicy, hosted CRM & SharePoint, and enforcing company policies. Maintain, monitor and support a Exchange 2013 environment. Enforce corporate computing policy and procedure for systems, Provide tier 3 level support for internal and external projects and external clients for troubleshooting server/networking issues. Provide support to desktop support personnel at corporate location and available for on-call duties, off-hours (night and/or weekends) system maintenance events.
Sr. Network Analyst – Emmis Communications – Indianapolis, IN
Dates: November 2010 - June 2015
Support for HP & Dell servers, AD, network security, server maintenance, GroupPolicy, ePO and enforcing corporate policies. Maintain, monitor and support a nationwide Exchange 2010 environment. Enforce corporate computing policy and procedure for systems, IT staff, end users and external vendors to be SOX 404 IT Compliant. Provide tier 3 level support to remote network administrators at 15 nationwide Emmis entities for troubleshooting server/networking issues. Provide support to desktop support personnel at corporate location and available for on-call duties, off-hours (night and/or weekends) system maintenance events.
Client Services Analyst – Emmis Communications - Indianapolis, IN
Dates: September 2008 – March 2009, August 2009 – November 2010
Provided on-site and remote help desk service for users worldwide. Oversaw daily operation of servers and networks. Functioned as IT liaison to internal and external auditors for Sarbanes-Oxley compliance. Successfully implemented a fully customized SharePoint help desk site that greatly increased IT efficiency and SharePoint ROI in 5 weeks. Extensive use of InfoPath 2003 and SharePoint Designer 2007.
Dates: June 2015 - Present
Support for Dell servers, AD, Exchange, network security, server maintenance, GroupPolicy, hosted CRM & SharePoint, and enforcing company policies. Maintain, monitor and support a Exchange 2013 environment. Enforce corporate computing policy and procedure for systems, Provide tier 3 level support for internal and external projects and external clients for troubleshooting server/networking issues. Provide support to desktop support personnel at corporate location and available for on-call duties, off-hours (night and/or weekends) system maintenance events.
- Supported Hardware: Dell servers, HP & Lenovo SANs, Dell and Apple laptops
- Server OS: Windows Server 2003/2008/2008R2/2012/2012R2
- Technologies
Supported: Hyper-V, VMWare vSphere
5.5, AD 2012R2, DHCP, DNS, SMTP, Exchange 2010/2013, WSUS, FTP,
Windows 7/8.1, Office 2013, CA Arcserve D2D/UDP, SharePoint 2013, SQL 2008R2/2012/2014, Cisco ASA, Dynamics CRM 2011/2013/2015, Lync 2013
- Project Management:
- All projects met or came in under budget
- Certifications: MCTS: Windows 7, Currently pursuing MCSA 2012
Sr. Network Analyst – Emmis Communications – Indianapolis, IN
Dates: November 2010 - June 2015
Support for HP & Dell servers, AD, network security, server maintenance, GroupPolicy, ePO and enforcing corporate policies. Maintain, monitor and support a nationwide Exchange 2010 environment. Enforce corporate computing policy and procedure for systems, IT staff, end users and external vendors to be SOX 404 IT Compliant. Provide tier 3 level support to remote network administrators at 15 nationwide Emmis entities for troubleshooting server/networking issues. Provide support to desktop support personnel at corporate location and available for on-call duties, off-hours (night and/or weekends) system maintenance events.
- Supported Hardware: HP & Dell servers, EqualLogic & Cybernetics SANs, HP & Dell Tape Autoloaders, Dell, HP, and Apple laptops
- Server OS: Windows Server 2000/2003/2008/2008R2/2012R2
- Technologies Supported: System Center 2012 (SCCM, Service Manager, Orchestrator), Windows Failover Clustering, Hyper-V, VMWare vSphere 5.5, AD 2003, DHCP, DNS, SMTP, Exchange 2003/2010, WSUS 3.0, FTP, Windows XP/Vista/7, Office 2003/2007/2010, CA Arcserve Backup r16.5, McAfee ePO 5.1 & VirusScan 8.8, SharePoint Portal/3.0/2007/2010, SQL 2005/2008/2012, InfoPath 2003/2007/2010, Cisco VPN, BES, Dynamics CRM 4.0/2011, Lync 2010/2013, Remote Desktop Services/RemoteApp, Citrix Presentation Server
- Experience maintaining SOX 404 Compliance
- Project Management:
- All projects met or came in under budget
- Cut maintenance costs in more than half with virtualization initiative
- Lead over 50 projects including but not limited to: Exchange 2003 to 2010 migration, Windows XP to 7 migration, VirusScan 8.8, ePO 5.1, Arcserve r15/16.5, Microsoft Dynamics CRM 2011 Upgrade, Hyper-V HA & DR Environment, Lync 2010, CommVault Archiving, HP StorageWorks Migration, Virtual DC Conversion, User on-boarding automation with System Center 2012, 2 company mergers, 2 acquisitions, and 4 divestments.
- Certifications: MCTS: Windows 7
Client Services Analyst – Emmis Communications - Indianapolis, IN
Dates: September 2008 – March 2009, August 2009 – November 2010
Provided on-site and remote help desk service for users worldwide. Oversaw daily operation of servers and networks. Functioned as IT liaison to internal and external auditors for Sarbanes-Oxley compliance. Successfully implemented a fully customized SharePoint help desk site that greatly increased IT efficiency and SharePoint ROI in 5 weeks. Extensive use of InfoPath 2003 and SharePoint Designer 2007.
- Help Desk support in a Windows and Macintosh environment
- Design and code websites with Dreamweaver, and SharePoint Designer 2007/2010
- Project Management: Completed SharePoint IT Portal, McAfee Antispyware 8.5, IE8 Upgrade, Windows XP SP3 Upgrade
Education
Bachelor of Science: Management/Information Systems
Dates: August 2004 - May 2008
Taylor University, Upland, IN
GPA: 3.3/4.0
Dates: August 2004 - May 2008
Taylor University, Upland, IN
GPA: 3.3/4.0
If Interested, please contact me at 317.517.0921 or joel.isaiah.clark<at>gmail.com
